Dreadful customer survice.
Its easy to have a positive review when a supplier just supplies! Its when something goes wrong its a true test. Gas meter reading failed three months ago, informed octopus each month, two engineer appointments failed to turn up. No contact from octopus for two weeks!
Reply from Octopus Energy
Hi Maldwyn,
Thanks for leaving us a review on TrustPilot! These reviews are very useful in helping us to improve areas of our service.
Apologies that you have had a poor experience when trying to get the smart meters installed. This is not the high level of service that we expect our customers to receive. I can see that a credit has been added to the account to apologise for the missed appointments. A member of my team has emailed you so we can look to get another appointment booked and I have also emailed you personally.
Let me know if there is anything else I can help with.
Many thanks for your patience.
Kind regards
Jacob