Parents had nothing but issues with their bathroom installation. What was supposed to take 2 weeks took over 2 months and the job still wasn't completed to a good standard. Lost count of how many different units we had due to them constantly arriving damaged or not being fitted properly, only to be told we were being "picky" for what was essentially an £8,000 bathroom, and we were left to just accept it. Floor grout started coming up after only a week, which they eventually re-did, only for it to end up the same a few weeks later. Wall grout was left smeared across a number of tiles, which we've still been unable to remove to this day. No one ever came out to quality check the job like we were promised, but it was still apparently signed off as though they had. 2 years on and the shower has now packed in, just 5 days out of warranty (spoke to numerous CS reps who each gave us different answers as to how long our warranty was... 2, 5, 3, then back to 2). After a weekend of waiting for a phone call we spoke to a very unpleasant and unhelpful person named Donna at the Sutton-in-Ashfield branch, who basically told us there's nothing they can do and it's for us to sort ourselves. My mother has just come out of hospital after a major operation and has been advised to bathe daily to avoid infection, which is obviously impossible without a working shower. Overall, a very unprofessional service with unprofessional results. Avoid!

[REPLY]

We made our concerns and disappointment clear from day one, and it got us nowhere. Wickes clearly hasn't made any improvements since then, as was made evident by the lack of help and care we recently received from your customer service regarding our broken shower, which coincidentally decided to suddenly stop working the same week our warranty ran out. We're officially done trying to deal with you, because it's a complete waste of time and only causes more stress and upset for my elderly parents.