This review relates to Pier Management, a property management company within the Regis Group
Customer care: zero stars
Systems and governance: zero stars
I pay my Ground Rent by regular standing order and due to Bank Holidays the payment this month went out on 4th January.
Pier Management have denied receipt of the funds despite telephone calls and emails with copies of proof of payment from the bank.
They have now raised an erroneous fee of £70 in respect of the £125 ground rent. Whilst I'm sure the fee will be withdrawn once they locate their error, the additional stress caused by this additional charge is unnecessary, especially for a simple accounting error.
Looking at other reviews on the company, they over 90% of reviews are very poor and Regis Group plc may wish to seek to review the controls within this part of their group