Horrible service! avoid buying from here if you live outside the UK!!! I placed an order december 22nd and on the website, my order is still awaiting to be despatched!! We are january the 28th and they do not cancel your order/or refund even if the item is still in warehouse!! I tried to contact them many times and I cannot have my money back! and they end the chat when I want further explanations! I will file a complaint with paypal


Here is a proof of a chat with them:
Them:
I have checked on your order and according to our system your item is waiting to be dispatched. There is a little delay in our warehouse, but your order should be processed very soon.

Furthermore, we will update you with tracking information once this information is available.

Our team do their best to deliver your parcel as soon as possible.

I can assure you that we are doing our best to ensure the customer satisfaction and that this kind of unfortunate events rarely happen.
we are not able to cancel orders

ME:why?

its in the warehouse over a month and it will be like that

that is not a good customer service

if it is not dispached, the company should refund the money

This conversation has now been closed