Horrendous!! When we switched everything was great. Cheap prices as we were led to believe from these reviews, and statements every month. And so I stopped checking the statements (as you would). Today I have received a bill for over £2,000. And upon checking I note that they haven’t given me a statement since 04/2020. I’m now left facing having to pay this enourmous bill in one go as we are moving house. Definitely one to avoid at all costs.