Hey Paul,

Thanks very much for your review and I'm glad you like the tea!

Our order packaging is 100% recyclable and except for a small plastic seal on the flagship product bags, and the sticky labels, our product packaging is recyclable as well.

However, we were caught short last week when our usual packaging supplier delayed and then lost a shipment. As a result, a day's worth of orders were shipped using standard mailing bags bought at the last minute, and all other orders were delayed. I'm assuming your order was one of the ones shipped in a standard bag, and can only apologise for this.

I hope this doesn't stop you from ordering in the future and I am now happy to say that we have 2 backup suppliers on standby and enough stock to prevent any repeat issues in the future!

Best regards,
Susan