Language Barrier is awful
Just changed to these, and I had to call as my online account was not working. I got through to India! She couldn’t understand me and I couldn’t understand her. What should have been a 10 min conversation took 40 mins!
I know it’s cheap, which I why I changed, but you at least need to be able to understand the other person!! Fingers and toes crossed I don’t have to ring them ever again....
App is useless, does not connect to the server, so gave up and deleted that. Just have to use the desktop site. First day with them, and I’m already dreading it and wishing I had not changed....
And the warm home discount is closed so I’ll miss out this year! Bloody great
Reply from Ohms
Hello Jasper,
Thank you for your review.
We are very sorry to hear that the service received so far hasn't met your expectations and you are unhappy with the way that your query was dealt with by a member of our Customer Care Team.
We have passed your comments to our relevant department to investigate what has gone wrong here and we will contact you as soon as possible to discuss this in more detail and provide you with any further and necessary assistance.
In the meantime, please accept our sincerest apologies for any inconvenience this may have caused.
Kind regards,
Fabio - GNE Social Media Team