Missing parts
Update from my previous review.
Ordered a wardrobe from Very. One of the parts was missing, which meant that the drawer in the bottom could not be completed - it is the side of the drawer so quite a big piece to be missing.
I managed to get in touch with the company that deals with spare parts and they confirmed back to me that they have no stock remaining of this part and do not expect to get any more in. I phoned Very for a partial refund/discount and was offered 8% initially - which worked out at about £14. After waiting on hold the man on the phone (who was very polite and did do all I believe that he could) told me he could increase this to £20.
Great, so a £20 refund and a wardrobe that will remain half finished forever more.
Thank you again Very.
Reply from Very
Hey there,
I'm sorry to hear that your item came missing parts like this. We always aim to send out only the best quality goods 100% of the time so it's unfortunate to see this standard not met such as on this occasion. I'm glad that you were able to get a more agreeable for you discount however on your item. Should you require future assistance with anything do let us know either by phoning in or messaging us through social media.
Thanks,
Richard.