Review of Blackcircles.com


Rated 2 out of 5 stars

Don't use mobile fitting unless you have time to waste

Used Blackcircles many times before. This is the first (and last) time I'll use the mobile fitting service. Booked a morning slot and the fitter never turned up. They were being fitted by ATS Euromaster so rang them and after being on hold for 35mins was told I would need to speak with Blackcircles. Rang Blackcircles who couldn't get through to ATS so they just left a message with them telling them to contact me.

Think the fitter eventually turned up about 5pm when the tyres should have been fitted by 11am. Not particularly impressed when I could've just gone to a garage and got them fitted without the hassle of waiting in all day not knowing if someone was actually going to turn up.

Actual process of fitting was fine and I'm pleased with the tyres but I may as well just use my local garage next time.

December 27, 2020

Reply from Blackcircles.com

Hi Simon,

I am sorry to hear about these issues, I can see how frustrating that must have been.

I will ensure that this is reviewed internally and with our mobile fitting partners to understand what has gone wrong and how we fix this moving forward.


Thanks,
Blackcircles.com