Called out to look at a blocked gutter soak away so a man turned up and scratched his chin, looked around, questioned access then told me he will need to return with a second person to jet the drain and the office would contact me the following day to arrange. If I am told I will be contacted then it is not my job to chase them up so after 3 days, nothing so l called another local Company in Littlehampton who came out same day and sorted it out (one man on his own). Unreliable.