Job no. 11016486. Called on 8th Dec. to report small crack on windscreen - provided photos as requested - you arranged technician to attend on 10th to repair. Technician arrived said could not repair so ordered new windscreen. I had to rearrange scheduled MOT for the 2nd time. Date of 16th was arranged and confirmed on the 15th when you called to collect payment - I stressed the need to complete as I had MOT on 17th, and was told that if the weather was bad I could take the car to your Shefford premises for fitting. On 16th rec'd text saying your technician was sick and I was to call to rearrange. Called to be told that it was not possible to fit the screen today at either Shefford or Milton Keynes but that, amazingly, another technician could call this afternoon who may be able to repair the damage!! I declined this offer and have another booking for a new screen to be fitted on Friday - weather permitting! I have rearranged my MOT again!!