Review of Currys


Rated 1 out of 5 stars

Awful Service at Macclesfield Store

Awful customer service from the Macclesfield store. Ordered an item around 3pm yesterday for same day collection as advertised on the website (the reason why I ordered from currys because of the quick collection). No email to collect by 8pm so called customer service, they advised to go to the store as it should be ready. Arrived at the store, explained the situation to an adviser who wasn’t bothered in the slightest. Asked to speak to a manager, who wasn’t in, so had to speak to an assistant manager. Wasn’t helpful at all, said there was no solution and didn’t seem bothered either. Woke up this morning to an email and they have cancelled my order! Ridiculous service, will not be using again. I’ve placed the order from Argos this morning and collected immediately, don’t understand why it’s so complicated? Joke

November 28, 2020
Unprompted review

Reply from Currys

Hi Lauren, I am very sorry you had such a disappointing recent experience, please accept my sincere apologies for any disappointment caused as a result. - Ryan