Good product, good value .... but poor scheduling leads to frustration.
I ordered plantation blinds in March 2020, a fitter, measured up and we were told there was 12 week lead time. This was extended due to COVID but blinds arrived and were installed in July, a separate blind was ordered for a landing window the fitter forgot to bring it. After fitter left we also realised that our tilt windows could not tilt due to frame of the plantation blinds .... this should have been pointed out but Sienna failed to do so. We had to wait a further 5 months for the remaining blind.
It is frustrating, Sienna have a good product and the installer, Matt, does a great job ... but the company struggle to organise their schedule and place unrealistic demands on their fitters.
Reply from Sienna Shutters
Hi Danny, Im sorry that you are disappointed with our service. I understand that your sash windows open and close in typical up down sliding sash fashion but do tilt also for cleaning purpose. We are sorry that as you have said Matt erred in pointing this out to you. The window concerned is a bay window and where the shutters are mounted is the only way to install shutters to that particular type of Bay window. The initial delay was due to covid lock downs as you have said and was of course out of our control. RE the Blind, Matt who always tries to accommodate customers and whom you said does a great job decided to organise a blind for you , we as a company do not offer a BLIND service and this is perhaps why this issue arose. Again we appreciate your constructive criticism and always listen to our customers to improve our service. Sienna Shutters