Hi Alina, I am sorry to read of your dissatisfaction with your contract. Unfortunately we have not received any report regarding your unit being out of order since your visit in October until recently. Please rest assured, now that we have been informed we have arranged a repair visit on the units. I understand that your contract query is being dealt with by our Customer relations team who have been in contact with you. If there is anything that I can assist with, please message me directly jackieneads@phs.co.uk kind regards Complaints Manager