cashback claim rejected
I purchased a new phone in May through Topcashback, but after 4 months Mobile Phones Direct are now saying that they cannot trace my order back to Topcashback so my claim has been rejected. they have done exactly the same to my mum, who made her purchase through Quiodco so both of our claims have been denied. totally disappointing and dishonest way of cheating customers out of their cashback claims
Reply from Mobile Phones Direct Ltd
Good Morning Emma,
Thank you for leaving us a review.
I am truly sorry too hear that you have faced an issue regarding your cash back through top cash back. I can completely understand your frustration with this.
I have investigated your account and can confirm our system does trace your order to top cash back. Therefore, this should not be a problem. I would advise to email a copy of your confirmation email and proof that you do have cash back with top cash back to webshop@mobilephonesdirect.co.uk so this can be investigated fully and resolved for you.
My apologies for the inconvenience with this, however, if you have any further queries then please don't hesitate to contact us again.
Many thanks,
Chloe