Absolutely awful, slow customer service! I bought a coat that had to be returned as the zip was faulty (at my own cost from UK to Germany). I had no communication from them other than to say they had received the coat and had sent it back to the manufacturer. More than 2 weeks later, another coat mysteriously turned up at my doorstep even though I had requested a refund for my faulty coat, not a replacement. I have emailed to say this new coat was not wanted and to arrange to send it back and get my refund twice now, but not heard anything back.