We bought a John Lewis branded washer dryer to replace a Samsung machine that packed up after only two years (also bought from John Lewis).

The John Lewis branded washer dryer flooded our utility room on Saturday 14th Nov. We contacted JL for help and directed to Electrolux office who were shut so rang them first thing Monday 16th Nov. Told couldn’t send an engineer until Wednesday 25th Nov with no guarantee it would be fixed that day. Explained we are family of 5 with a new born:brand new machine/no local laundrette/lock down re family help etc., to be told there is nothing they can do.

We then raised it as a complaint and told a manager would call us later that day but called us back later and told us there were not enough managers in to call us back, so would call tomorrow. Guess what... they never called.