I am leaving the growing band of unhappy customers. Ever since the Data Migration debacle some 2 & a half years ago, TSB's Internet banking has been a shambles. There have been all sorts of random, intermittent problems. I've just had a week without being able to access ALL my accounts! Every time I speak to an advisor they give differing, sometimes contradictory, answers and can't resolve the problem. The final straw came when a very rude advisor, "Helen", asked for my sort code & account number, which I gave. I was told I had not given the correct information, as nothing was coming up. When I asked how we could stop going round in circles & progress things, "Helen" replied "We can progress things by you giving me the correct information". I asked her to access another account, which was linked to the main account. This worked. So I asked "Helen" to confirm that I HAD been giving her the correct details. She replied "It's not my fault - it's a system fault" completely oblivious as to how rude, arrogant and obnoxious she had been. This was the final straw. I have closed my accounts and am taking my business elsewhere. Shame really, because the local branch staff are absolute diamonds, but that's no good if I can't access my accounts and get incompetents (now rude incompetents!) on the not helpful help line.