Had an accident in feb 2020. I paid my excess on the day of incident, to get my car repaired and continue the claims process until settlement. The 3rd claimed against me disputing the fact that I was hit in the rear, the 3rd party stated it was my fault

Although I submitted my details and 3rd party, I received a letter in April from the 3rd insurer solicitor stating, they had not been contacted by my insurer and should this continue I would be taken to court personally. I was assured my action365 that they were disputing until resolved. And to forward the email to them directly to courtdocs dept.

Months went on and I was advised it was in dispute at various intervals but reassured this was normal. I had various comms from customer service and complaints reassuring me it was in process and it takes time due to the two differing series off events.

I left at renewal as my brokerage had changed and they couldn’t find a quote competitive. On leaving Pukka/ action365 I was informed that once the claim was settled I’d be informed of the outcome.

As of today 16/11 I have been issued with a ccj as Pukka/ action365 have not been in contact with the 3rd party insurer at any point, and have not responded the ccj application dated 2/11/20 so therefore the solicitor has come directly to me and action a ccj against me personally. My job and livelihood are now at risk as I work in a financially regulated industry, with periodic background checks. My credit file has already been adversely affected.

Unless I pay within the next 14 days in will have a ccj in file for the next 6 years through no fault of my own, lack of action from action365

I have no confidence in a resolution in this time and don’t have the claimants £1500 being sought from me directly.

Resolve this ASAP