I’ve never bought anything from slick revolution. The reason I write this review is because I’ve seen first hand the customer service as I’ve now seen a significant number of communications they have between themselves and customers on various forums and platforms.
I’ve honestly never known anything like it. Even if it was somehow true that all these different people who have issues with poor quality products are actually lying, you still don’t speak to another human being in a professional capacity the way I’ve seen these guys speak to people.
Although I haven’t bought a product from them, this is a genuine review of my own personal experience of observing their customer service. I knew nothing of this company until I saw them speaking to customers, and seeing their words and their attitude alone was enough to put me off for life and want to warn others to stay clear. I’d want to know who I was buying from and how they spoke to people (or seemingly outright ignored them a lot) before I bought from them.

Even if somehow you have a conspiracy group against you of a number of people making false claims in an attempt to return/have fixed something they bothered to spend significant sums of money for...even if that is true (although personally I find it hard to believe as there’s so many people and the excuses given by you are so weird, for example the review you find “bizarre” below which I looked up the guys Twitter just to check and his tweet tagging SR without a slick revolution reply is there for all to see)...you really need to sort out your customer service as it is harming your business.

Also, worth checking out the trustpilot stats on slick revolution. The reviews have tanked since the beginning of this year, and they have flagged a lot of reviews which when looking at them trustpilot have said there’s no issue.


Reply to Slick Revolution’s comment:
Honestly, I really am not. Everything I said in my review is 100% true.
It’s not what I see others saying on various forums which completely put me off SR (although that did a fair bit because I do wonder why you have so many people saying similarly negative things) but it’s actually what I’ve seen SR say to a number of people on various forums in response.
I really do hope for the sake of your company this sinks in and your take it on board (unintended pun).
You can’t speak to people in that way in a professional capacity, within any business but especially in a community such as esk8, if you hope to keep your company going sustainably.
People within the esk8 community will know due to forums, but soon enough forums which are more visible to those new to esk8 such as trustpilot will also make your attitude to customers clear.
Next time someone has an issue listen to them, respond to them in a timely manner, and even if they’re wrong try and figure out why they might think they are right.
Maybe go hang out with another company which has a great customer service reputation, take a course on dealing with customer issues, or just simply don’t ignore/dismiss people and talk to/about them like crap and respond to them professionally instead.
Look at your responses to negative (anything below excellent) reviews here. Almost all are from this year and every single negative review here this year you have responded to not by actually responding to the customer and their issue in order to apologise or resolve, but largely it seems to write a narrative to anyone reading why the review is a load of nonsense even although you seem to agree each time that they are legitimate customers. Ask yourself why you have so many unhappy legitimate customers this year alone, in a market which is quite niche and you describe yourself as a small business so I highly doubt you have thousands of customers in that time.
Believe me a liar and a fake if you wish, but I feel that is your loss not mine. I’m not a paying customer and never will be. I’m not linked to any other brands or competitors. I’m not friends or family with any of your disgruntled customers. I’m just a skater who enjoys esk8 and would have been really gutted if I’d have had the experience entering this sport that some of your customers have had, so I hope you change or at least those entering the sport can be aware of the risk they’re taking. I’ve nothing to lose if you believe me or not, but you and any potential future customers of yours do.

Second edit after Slick Revolution reported my review to have it taken down: I honestly think this is why these guys are sitting at 4 stars not 2 or 1. To get my review put back up I had to send evidence of my experience to trustpilot, which I did and is why my review now has the verified tick. I’d highly recommend before you buy from these guys to on an ESk8 forum and ask people about their experiences of Slick Revolution to get an accurate picture of this company