Waste Of Time
Had this reader for a while just used their invoicing system to invoice a client. A few days later I get an email telling me cloud services (I host websites) are not allowed and they can no longer provide the service.
My account is now suspended.
Their TOS page or their business exclusions page do not list web hosting or cloud services and I clearly stated the nature of my business when I joined.
Contacted chat and after messing around for 30 minutes waiting and talking to "Support" she said she could not find the issue and to email support.
I have an additional new business selling a food product for delivery I was going to use this for too, not anymore.
I don't think I will bother messing with their silly hoop-jumping, who has the time? Things are hard enough with the pandemic do not need this company adding more stress to my days. Quicker to sign up with one of your competitors there are plenty to choose from.
They also want me to return the card reader I paid for. Happy to do that Sumup when you send me back the money I paid for it.
In closing a few words for people reading this
Paypal Card Reader
IZettle
Square
************************UPDATE**********************
Anyone reading this please do check their exclusion list below you will see that web hosting is NOT listed as a prohibited type of business.
The fact remains this company totally wasted my time and money. My recommendation to avoid them stands.
Reply from SumUp
Hello Gary,
Thank you for taking the time to leave this review and share your experience. There was a small typo in the Merchant ID that you left as a reference but we were nonetheless able to find your account and gain some insights on the nature of the issue.
Unfortunately, the type of business that you have described is not within our scope to support. This is due to restrictions in our business license as well as agreements with our banking partners. Of course, it would be ideal for us to help as many people as possible to be successful in doing what they love. However, in some cases such as this, our hands are tied. For the benefit of those reading this review, we will post a link to our list of restricted businesses below.
https://help.sumup.com/hc/en-gb/articles/115008338707-Restricted-businesses/
Due to GDPR restrictions, we would be unable to speak to the status of any given SumUp Account when written to from an email address associated with another. If you would like to know the status of the SumUp Account for your other business, please email us from the email address to which that account is linked.
In cases of account closure, we are happy to refund any purchased devices regardless of their status within our 30-day money back guarantee. However, in order for us to do so, we would need to receive these devices back. Our setup allows us to cover the shipping costs through a prepaid shipping label that you will have received via email. If you would still like to receive your refund, we kindly ask that you follow the steps outlined in this email.
It is of course regrettable that we were unable to support this particular business and we apologise for any inconvenience caused. We sincerely hope that you will continue to use SumUp for your food delivery business.
Kind regards,
Your SumUp Team.