I have had no problem with in store shopping of Ikea. We bought a wardrobe and although it was £29 for next day delivery I feel that this is worth the cost and costs less than getting a van and taking it home yourself. They informed me a few hours before of the estimated delivery slot.. which made it easy as I could arrange for someone to be home. Returning items in store is okay as I made sure to scan family card, because I lost the receipt they were able to locate the purchase and provide refund with in store gift card.