Serious need for management to take action and they do not
As a landlord I pay for them to manage the letting of my apartments and don’t expect to have to follow up with them and check spurious costs. There will need to be a significant improvement in their performance. Total lack of management over site of staff who do not appear up to the task.
Reply from Thornley Groves Estate Agents
Dear New Car,
Thank you for giving us a bit more information of who you were so that we could identify the review and help sort this.
On the 22nd October, I believe, our Director of Property Management contacted you directly in order to sort the issues you had raised.
As this matter is now in hand, I will not comment further on your review but hope that the work our team does going forward improves so that one day you can update this review more positively.
Kind Regards,
Customer Care Team