Super fast response to a complaint…
Had some troubles to request a refund via website as it does not work properly. Sent an email and they responded really quickly. Got money back within two days. Service was working properly too, just found out I actually don't need it. All in all reliable company with great customer service. Just fix your website please :)
Reply from CyberGhost VPN
Hi, Daniel! Regarding our refund policy, we offer a 14-day money-back guarantee for monthly plans or a 45-day money-back guarantee which is available for subscriptions longer than 6 months. This is true for all subscriptions purchased from our website. You can find more information here: https://www.cyberghostvpn.com/en_US/money-back-guarantee. Please note that if you purchased through App Store or iTunes, your CyberGhost subscription is tied to your Apple ID. In this case, you should get in touch with Apple's support team to forward a refund request.
Did you contact our Customer Support team? In case you have a ticket number, please share it with us. We want to investigate what went down on our side.