Rude, not bothered company
Joined Marbles about 6 months ago now, started with a credit limit of 250, it's now over 1200, yet they won't reduce my interest rate,which is 39.9%!!
Never missed a payment, always pay in full, yet they refuse to drop rates...
Well bye bye marbles, will transfer my balance to a company that actually wants my custom, and a company that does not just say tough tits when you email them...
You only want customers to that will default so you can charge the hell out of them, and bleed them dry!
Terrible, avoid these clowns if you can
Reply from marbles
Hi Jasper,
Thank you for the review. I am sorry to hear you are unhappy with the interest rate on your account. The APR is chosen upon application and what we believe is suitable for you.
Under responsible lending regulations, we do constantly monitor and review customer's interest rate to see if they are still suitable for them and their finances - We do this by looking at your account management with us and other credit providers, and we also share information with the Credit Reference Agencies. I'm unable to see the Credit Reference Agency information on my side but you could always check this with them directly.
As long as your keep up to your accounts well and maintain a good credit score, we may offer an interest decrease sometime in the near future. If we do, we will let you know right away by letter.
I can appreciate this isn't always possible, but if you wanted to avoid interest charges on your account, you can pay the full statement balance each month.
Take care,
Raine