Once I had to return shoes but didn't have my order number nor did I know from which mail I ordered my stuff. I explained the situation - describe in details what I ordered, approx when, with two possible email addresses and that I am missing my number and they found eeeet! :D ...they sent me new shoes :) so far they didn't disappoint, even after multiple orders. AND THEY HAVE ONE EXCLUSIVE SKIRT THAT HAS POCKEEEEEEEETS AAAA :D