Our experience with customtape.co.uk was really really bad. I was left feeling a bit shocked that a company would behave in this manner.

We first emailed them to request a sample of their printed tape which they kindly sent.

The tape was good quality so we placed an order for a few hundred pounds of the same tape, but with our logo. We were quoted a lead time of a week, but three weeks later the tape hadn't arrived and our company had run out of our old tape as we hadn't ordered more after expecting customtape to deliver by this time.

When the tape arrived it was a different colour from the sample, a different size and a different adhesive type. Every single aspect of the tape was different.

I wrote to the sales rep and told her and she requested that I send 1 roll of the tape back, along with the sample to show her the difference. We sent the box back via signed and tracked delivery to the address she provided and despite the package arriving and being signed for with a geo location tracking, she said that nobody had received it.

After asking for a refund or a replacement, customtape simply stopped answering my emails. For us, the total loss is a few hundred pounds which isn't a big deal, but the whole experience with the company did leave us feeling a bit let down.

I definitely would not recommend this company. We switched back to Transpack and Kite who have delivered great quality tape to us for the past few years. The price is a little bit more, but at least you get what you paid for.