I have been involved with them the PHSO in 6 cases since 2011.
Everything that has been said on here by other posters, I can ratify and agree with wholeheartedly.
I wouldn't know where to start.
I thought there would be changes with the new CEO after Mellor left.
However 'NO' within a matter of months they have gone back to type and singing from the same government cabal hymn sheet.
Last year in the Justice for Matt & Ben case, I thought with the announcement from the new CEO things were heading in a new light.
However I can see this appears to be nothing short of rhetorical white wash, lip paid service.
They will be inundated with cases after the international crisis and they are not helping themselves or the client complainants.
Something has got be done and someone has got to change both this organisation and the SRA.
It cannot go on like this any longer.
I have two brain damaged sons in their mid 20's and both my wife and I have had NHS medical related issues in all cases we have reported matters to the PHSO and never had one finding brought to book.
To go into detail would be long and lengthy.
ZERO, ZERO Stars.
Sorry but its the truth.