They are an utter nightmare.
Ive had four of these boilers two of them I inherited in properties bought and they are an utter nightmare. The just don't go the distance and its a constant nail-biting event as to when they're going to breakdown. A low cost installation for my mother turned into an apocalyptic event after a flue started dripping so instead of the £550 repair mum had to opt for a new one. My brother bought a new build that hadn't been lived in for some time turned on the machine and the gas valve went. Ive had four of these and all of them were awful in the last 10 years.
I have two vaillant boilers one of them 12 years old, never had a part fitted to them.
This "appears" to be a license to print money on the back of shoddy production.
Don't buy this product.
Reply from Ideal Heating
Hello
Thank you for taking the time to review us - we appreciate your feedback. We apologise for the issues you seem to have come across which are not representative of the high levels of service we aim to provide across our business.
Please contact our Customer Service Management Team at CSManagementTeam@idealboilers.com so we can help you resolve this matter.
Kind regards,
Ideal Heating