Hi,

Thanks for getting in touch and leaving feedback about your experience so far. Trustpilot works around the clock to ensure our site is Trustworthy, this includes having fraud detection software that scans each review and removes those that appear to be fake, have a community reporting tool that allows reviewers to flag reviews that seem suspicious, a Whistleblower feature where you can contact our investigations team about suspicious behaviour on Trustpilot, as well as a dedicated team of Content Integrity agents who investigate all reported reviews. They can be contacted here https://support.trustpilot.com/hc/en-us/requests/new

We are led by strong guidelines that help us to decide if reviews are compliant or not. Businesses are not able to dictate what the outcome will be based on if they pay for a subscription or not, all reviews are treated equally and held up to our guidelines. It is not in our interest to favour one party or the other - we are here to be a fair and impartial third party. Your trust is what makes Trustpilot work, so we would never do anything to jeopardize that.

I hope this helps answer your question about how trustworthy Trustpilot is. If you have any questions please drop us a line on support@trustpilot.com.

Thanks,

Hayley