Benuta was really helpful when I had a last-minute change of heart and decided I wanted a different rug after placing an order.

By the time I contacted them the morning after to express my change of heart, they had already dispatched my order (credit to them for very fast dispatch times). Their customer support suggested I reject the delivery of the rug I had ordered and they will process a refund upon return. Pretty standard stuff, so I did that and ordered the rug I wanted.

All went smoothly and I had the rug within a week of this exchange. Really pleased with the quality of the rug. If I were to ever buy another rug, Benuta would be my first choice.