Review of Other World Computing


Rated 3 out of 5 stars

Well its not the greatest experience so…

Well its not the greatest experience so far. The RAID i bought that quote "allows you to boot in seconds" is sadly not a bootable drive but 'its apples fault' which is true but maybe don't put in font 48 on page then. The ram i ordered 5 days ago did only get a currier notice so far. It seems nothing has happened in reality. I guess sending to Switzerland is annoying but i won't use DHL as they always find an excuse to charge some imaginary custom fee etc. Takes weeks to sort this out usually. This leaves you with not many shipment options :-/ Anyway they got some cool stuff but it seems its hard to get ;-)

Edit after response:

Well its nice you care but the package still seems just to sit around despite your support and the 'higher level support' assured me its sent - first they claimed it was shipped on the 20th then on the 26th and now i get this page:
August 26, 2020, 10:59 am
Shipping Label Created, USPS Awaiting Item
ELK GROVE VILLAGE, IL 60007
A shipping label has been prepared for your item at 10:59 am on August 26, 2020 in ELK GROVE VILLAGE, IL 60007. This does not indicate receipt by the USPS or the actual mailing date.
August 21, 2020, 12:59 am
Arrived Shipping Partner Facility, USPS Awaiting Item
ELK GROVE VILLAGE, IL 60007
Shipping Partner: GLOBEGISTICS INC_ORD_PARCEL MODULE

... just really bad information policy ....

1 MONTH LATER

Shipment hasn't arrived but seems to be in Switzerland somewhere. I understand that we live in corona times but usually u can send a letter within 2 days to the US. I'm kind of assuming my RAM will be in some enforced envelope which could reach me in similar time. The plane took somehow 3 days to transport the 'package'. Again probably just bad info as its hardly believable a plane takes that long. I had packages from china using a ship that arrived quicker. Maybe ask china how to do it ;-)
Anyway the support is mostly kind and understanding but sometimes also likes to point out things 'like we already told you' which seems a little off as i didn't specifically ask for that but its good to know people work on edge ;-)
Still hoping to receive my stuff 'soonish' to complete this review. Take those 45 days max delivery time serious when u buy there.

August 24, 2020
Unprompted review

Reply from Other World Computing

Thank you for taking the time to communicate your concerns. Your opinion and experiences are very important to us. If you have any questions please contact us via one of the following methods:

Phone 1-800-275-4576 or +1-815-338-8685 
Customer Service/Sales & Technical Support - Monday-Friday (8am-8pm CT) - Saturday & Sunday (Closed)  

Live Chat Technical Support - Monday-Friday (8am-8pm CT) - Saturday (9am-5pm CT) - Sunday (Closed)  

Live Chat Customer Service/Sales - Monday-Friday (7am-10pm CT) - Saturday & Sunday (9am-5pm CT).

Thanks for choosing OWC, and have a great day!

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