Lovely, just lovely. I was a bit worried when I saw the review below. I wanted the Period Velvet and with a velvet any marks really show up, I needed 6.5 metres, so not a small purchase. But my carpet is Fabulous.
Initially I telephoned and asked for samples which arrived first class post. They were small and in one case only fibres but it was enough to let me colour match. After that all communication was by email. All emails were promptly replied to and helpful. There payment is bank transfer or paypal. I used paypal, there is no charge and they give a 180 day guarantee. I choose the more expensive delivery, didn't want any problems. Carpet arrived 4 days later. I had to wait for the fitter but now it is down it is just lovely. No marks or creases. I have uploaded photos, they don't do justice to the quality or colour. Seriously if I bought this from John Lewis I would be £60 a metre. This must be the best bargain I have EVER had. Very pleased.