Used their live chat and my questions were answered promptly, Mike was very knowledgeable and very helpful. Visited shop next day, to pick up the guitar I was after, the shop was very clean, and the service excellent. The offer to play the guitar before I left the shop was there but My decision, I declined. Guitar was well wrapped for journey home. Couldn’t fault anything, that’s why have given 5 stars. Will use again, I recommend it’s a well stocked shop with various makes of guitar.