The good name they had is no more!. I will not use them again in future due to bad customer service. They need to take a serious look at themselves. With excellent service from the likes of Apple and Amazon, John Lewis will not survive Covid19 and the drive towards online business unless they SERIOUSLY adjust their ways. 6 weeks old Asus Laptop with a fault Asus ‘confirm’ directly to John Lewis and they will not exchange and insist I send back and wait up to 28 days for a repair. I was fobbed off by a so called Manager whose script doesn't allow him to say anything other than “Our standard terms are parts & labour outside of 30 days”. Considering I bought an iPad Pro 12.9 and Pencil this month, my £400 faulty Chrome Book bought 16th June is clearly worth falling out over 🤷‍♂️ ..... short sighted John Lewis!! For that £400 laptop you won’t replace for a good customer, you now have another bad review and have lost my future business. Imagine how many friends and family I will tell and how much negativity it creates ..... all for a cheap £400 fauly chromebook ONLY 2 weeks past your return date.

**UPDATE: Despite JL responding to my genuine and honest review below .... NO ONE contacted me

Marks out of 10 for customer service - ZERO!