Long time eBay user here. I joined in 2009 and had never had a problem. But recently I sold a golf club and, although the buyer left positive feedback, later discovered some damage on the club which resulted from using the Global Shipping Programme. As I have always prided myself on honestly and customer satisfaction, I still offered him a refund as I was under the impression I would be protected from damage in transit by the GSP.
There the problems start. Firstly their website is a nightmare to navigate if you problem does not fit nicely into their troubleshooting categories. Secondly it is next to impossible to find a means of speaking to someone directly. So I was led around and around in circles on their website until it led me to inadvertently cancel the order. Which obviously I did not want to do.
So I emailed someone immediately stating this was made in error. And heard nothing in return.
So the following day, after no reply to my email, I managed to find a call me back function on the website. Here I spoke to a very rude and unhelpful gentleman who basically told me it was my tough luck and I would not stand a chance of getting my money back.
So I resorted to their Facebook messenger service. Where if you leave it more than 10 minutes or so to reply, they seem to forget the whole message string and start again from scratch. Aaaargh I’m literally tearing my hair out at this point.
So now I have a golf club damaged by their GSP and PayPal has issued a full refund against my wishes. And to make matters worse the buyer has not yet returned the club.
What happened, eBay?! You’ve really lost your way and are now focussed solely on the dollar. For that reason I’m now deactivating my account, and will use you no more going forward. I think many others should do the same