The restaurant delivered part of the order only, one main meal was missed completely and the remainder was cold. When I phoned the restaurant the person who answered the call was swearing at a colleague. I explained the issue at 22.34, order already 25 minutes late, and the person committed to send the missing and replace the cold items straight away. Phoned the same number 25 minutes later and asked where the replacement food was and was told the restaurant was analysing video footage as they believe the food was cooked, and the replacements had not been processed. Agreed to cancel the entire order and receive a full refund for the entire order. Spoke to Just Eat this morning 1st August via chat and the representative seemed incapable of tracking was was written in the chat, kept asking the same questions over and over, and then wanted to credit my Just eat account with the amount for this missing items. He then turned it back on me to deal with the restaurant, although my contract is with Just Eat. Both companies Just Eat and
Rotana American Diner, 73 Sheilds Road, Newcastle, NE6 1DL are a shambles and won't use either again.