Review of Harrods


Rated 1 out of 5 stars

HARROD’S SCAM BEWARE!!

HARROD’S SCAM BEWARE!!! Ordered 3 Hampers on the Harrods website. My clients received 3 completely different hampers but luckily my client sent me a photo. The photo was completely different to what I had ordered. This is a Harrod’s scam as normally people order hampers for other people and never get to see the hamper itself. Normally you would just receive a thank you.
THIS IS NOT THE HARRODS I ONCE USE TO KNOW. Harrods standards are completely useless, if you call them be prepared to wait for 45 mins to get through to someone who cannot do anything to help. Was promised a manager would call me back who hasn’t bothered.
COMPLETE WASTE OF TIME AND DON’T BOTHER WASTING YOUR MONEY ON POORLY MADE PRODUCTS MADE BY THEM.
Had to report to my credit card company to get my money back.

July 27, 2020
Unprompted review

Reply from Harrods

Hi,

We are very sorry to hear of your recent experience with your order, this certainly does not reflect the level of service which we aim to provide.

Please be assured that we will pass your valuable feedback on to the relevant management teams in order to improve our service level in future.

- Customer Service

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