I have my package in one of their package shop delivered but because my Passport is in process (eventough i already showed them the letter from my embassy), they didnt give me my package. The lady said, i should call HERMES, because she cant help me anymore, and when I called HERMES they also cant help me with this. I AM SUPER CONFUSED. Now I am calling my embassy just to finish my passport faster, which is quite annoying. This thing cost my my time and also patience. Even with proof you guys can't help me? that's a very bad way to serve a customer.