Ordered item from American Golf 09/07/20 it was delivered to Hermes on 10/07/20. When I checked tracking it stated the item would be delivered between11.00-13.00 on 13/07/20 needless to say it didn't arrive. Tracking was not updated through the day but on 14/07/20 there was a note that the item was "in their local depot and on its way to you". There was also a note "customer requested return to sender" since I have not seen a courier and it is impossible to speak to a human being at Hermes I can't understand how I could have made that request!! I didn't think it was possible for Hermes to get worse but they are proving me wrong.