Inadequate, Incompetent, Inept
There really should be a 0 or - rating as some companies like this one, fit the bill.
1. They changed my account number (so payments via my set up transfer would have probably failed if I hadn't spotted myself) with no prior notice or mention/highlight on my produced bill.
2. One of their workers turned up unannounced dancing on my flat buzzer stating her needed entry to our building - he could have been anyone (we've had multiple attempted break ins in the past) and when I refused him entry as I wasn't expecting anyone from Thames Water, he continued to ring my buzzer speaking to me in a rude manner. At that point I told him if 'I have to come down there, he's going to get some colourful language!'
3. When I raised both 1 and 2 as a complaint - they advised my water meter seems to be missing hence the visit - I replied that they should have written to me about both so I was aware.
4. Lockdown put the re-visit on hold, now it's been eased I still await them to finish sorting.
5. They credited my account in line with the above 1-3, but yet when I called the number on the back of my bill the automated system continued to stated the full balance - so I contacted them again to be told the credit wasn't actually applied at the time, so they gave me another goodwill credit - the account call automated system still stated the incorrect balance - so once again I had to contact them.
Just a disorganised mess for a company!
Oh and every time they replied - there was a new reference on that email and they never replied using the former email contact trail, rather created a fresh new email. Hence why they confused themselves with follow up responses.
4909013
5237695
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7523477
7842334
!!!!!