Ordered my wine online but had to email customer services as Laithwaites had added a £7.99 delivery charge. This was quickly refunded as the order was to be delivered as usual to our local Laithwaites store. Collected wine from Hersham branch and the Manager could not have been more helpful. Shame Laithwaites have increased the Premier Club annual premium from £40 to £50 so we have had to cancel.