Do not waste your time!
Around 30% of my results came back 'inconclusive' and I've been told I need to pay for an entirely new test to receive the results. No consideration given to the fact we are in the middle of a global pandemic and postage delays will quite easily cause issues with samples, instead the customer is penalised and charged for another test. I have lost money on this as a result - thank you for nothing!
Reply from Thriva
Hi Jess,
We're sorry to hear around 30% of your results couldn't be processed. This is usually caused by clotting or haemolysis.
Clotting can happen if there’s a delay between collecting your sample and posting it. Or if the blood hasn’t touched the gel at the side of the tube.
For the yellow tube, if you squeeze your finger too hard when taking your sample, it can lead to haemolysis. This is when your red blood cells burst.
Please be reassured that each tube has a gel in it which stabilises the sample for week. If your sample had been affected by postage delays, you would've been notified about this and sent a free replacement kit.
We'll ensure you don't lose money on this. For a minority of missing results, we offer Thriva credit so you can add these missing tests to your next subscription test package, free of charge.
Or if you'd prefer, we'd be happy to refund you the credit amount instead.
We completely understand your frustration and would love to get this resolved for you. Please email us at hello@thriva.co so we can clarify the reason for these missing results and ensure you're given Thriva credit or a refund.
Best,
Thriva :)