Appreciate this is unprecedented times and the travel industry have had a extremely difficult situation to cope with. We had booked flights with Netflights to NewYork at the end of March with Virgin. I was unsure if I would get refunded, Netflights have been in touch with updates over the last month about the refund and how their refund team was in negotiations with Virgin. I have recently been refunded promptly as soon as Netflights have received funds from Virgin. This has restored my faith in a professional reliable travel agency. I would book again in the future.