YOUR REVIEW DOESNT COUNT. TRUSTPILOT SUPPORTS SCAMMERS
I thought this was a genuine site but I now see its only for supporting big business whether they are legit or not.
Trustpilot takes down negative reviews of scamming companies and leave all the 5 star reviews that the company manipulates such as thru brushing or only offering a refund if a 5 star review is left. These manipulations aren’t captured by the new “transparency” policies in Trustpilot. This then means that the scammers keep scamming cause they have 5 star reviews on trust pilot.
They also allow companies to remove negative reviews en masse but consumers can’t query more than 1 review at a time. This takes away hundreds of negative reviews in one go. Most don’t get reinstated because people can’t be bothered to provide all the documents needed or a fearful of reprisals etc. When I queried this I got weasel words from Trustpilot.
There is only an ability to give thumbs up and not a thumbs down on reviews.
Trustpilot is not supporting consumers but are supporting scammers and criminals to continue to rip off consumers.
IN REPLY
Hi Hayley
You can’t be serious. 1stly you have misconstrued my complaint. I didn’t say that the scammers are cheating your site. They are brushing. So how does Trustpilot deal with that form of manipulation? You can’t.
They are buying positive reviews. How do you deal with that? You can’t.
They offer refunds for positive reviews. Some of the reviews on your site even admit to that. How do you manage that? You can’t.
The companies can’t take down negative reviews but they certainly get you to do it and then because people can’t be bothered responding to Trustpilots request or can’t, those reviews are permanently gone. Genuine reviews. Lots of complaints about that against Trustpilot. However Consumers don’t have an equal playing field.
Your algorithms are skewed and the scammers are able to manipulate your site and while you deny that it’s happening and continue your current practices, its consumers who pay the price. I’ve written to your content integrity team and others in your company with my questions.
Reply from Trustpilot
Hello,
Thanks for getting in touch. I am sorry to hear you feel Trustpilot allows businesses to manipulate our platform, but would like to explain that under no circumstance does Trustpilot allow businesses to cheat or delete reviews. This would go against everything we stand for as a business, and simply is not possible.
As Trustpilot is an open review community, meaning anyone can review whether they have been invited by the company or not. This makes us different and special as a review community. This also means that we need to be sure that all reviews are genuine by giving businesses and consumers the option to report a review that does not seem compliant or genuine. You can read more about our reporting process here: https://support.trustpilot.com/hc/en-us/articles/207312237-What-happens-if-my-review-is-reported-
Businesses can not force us to delete reviews, and every review is held to the same standards and guidelines. No matter if a company is paying Trustpilot, or using us for free, the process is the same. We do not show favour to businesses as this would diminish the trust and transparency we have been building in the community for years, and this is the most important thing to us.
I hope this has helped to clarify how Trustpilot works, and reassures you Trustpilot is here to protect the community.
Thanks for getting in touch, drop me a line on support@trustpilot.com if you have any questions.
Kind regards,
Hayley