Wish I had checked this before buying
Wish I had checked this before buying. Bought 24 Large Geraniums or so I thought! What was delivered was a small 24 tray with 22 plants. The plants could hardly be described as seedlings let alone large!
I contacted the company to complain and they sent me a gift voucher to the value of £7 which meant I would have to spend more money to use the voucher.
I wrote back saying would not be wasting any more money with them and would not use their website again. Having put the option to confirm delivery and read, it was deleted without reading.
Take advice, don't use them.
The same person I contacted replied today 16 July 2020 but didn't even read my message before I put review on Trustpilot. I haven't changed my opinion. Still would not use!
Reply from Gardening Direct
Good afternoon,
I am terribly sorry to hear that your plants were not up to our usual standards, this is most regrettable and I would like to apologise profusely for this. This is not what we see as a common representation of us as a company, we here at Gardening Direct take immense pride in the products and unparalleled service we supply to our customers, in regards to this could I please ask if you could contact me at Steven@fpnl.net so I can deal with this matter personally, I would also be more than happy to give you a call to resolve the issue if you would provide me with contact details.
Kind Regards,
Steven
Customer service representative
Gardening Direct