Fellow landlords: DO NOT GO with this management company, they are extremely expensive, their whole attitude is they couldn't care a less. Finished my contract due to all the problems I had, My tenant moved his girlfriend in over two years ago, after fussing to have her added onto the tenancy agreement I was met with a brick wall, I gave up and spent sleepless nights worrying about it. I have now finally got her on the tenancy agreement but have been charged two hundred pounds! It would have been a lot less two years ago. Altogether unhelpful and difficult to deal with. The left hand does not know what the right hand is doing. Ending my contract with them resulted in them telling me I wanted to end the tenancy, I had to write to our tenants to assure them that this was not the case. Awful experience. I am now taking it to the Property Ombudsman.