Review of Femme Luxe


Rated 1 out of 5 stars

Face Mask - Rubbish quality - Waste of money!

In line with other reviews mentioning seeing face masks on This Morning feature... got my order today which is cheaply made and the filter is a load of crap as there is a visible space in between it so god knows how that's supposed to provide any type of protection. I could have made a better quality face mask from an old t-shirt or sock. Waste of my money. First and last order from this place and obviously I do not recommend - item is binned and I don't see why I should inconvenience myself to head out to post back when they knew it was crap before sending to me as per all the online complaints I've seen since getting my order. I made the wrong assumption that because This Morning mentioned, it would have been of decent quality.

No wonder they don't have any reviews on their website, and only one product image of which you can't zoom into... handy for them to mask the shoddyness and bad quality.

I initially only went on this website to buy the face mask as per Lisa Snowdon on This Morning mentioned it. However having a further nose since then at its main clothing products, I should have known better... it comes across very superficial, non diverse with all the female models (one especially used over and over) having that contoured make up, open mouthed pout fake look, no plus sizes, or models of colour. I bet they have people working for a minimum wage in sweatshops or buy from such places, to churn out their stock.

** 1st June update **
After initially being told they will not issue a full refund (as per Georgina) without the item being returned as if they did so for all, they'd be out of pocket and I bet they intended to repackage and sell the crap and faulty product. After my first post above on here, I raised a Resolver complaint and then referred the matter to Trading Standards when she replied refusing the refund. Then I got an email from Sarah who issued a '20% next order' discount - Ha! Like they are getting any more of my money! - which I reminded them and refused it.

Shortly after, I got a message from the same lady on my Resolver complaint asking me to confirm the order number which was already clearly shown, and I replied with the same content as I did to her email demanding a full refund. She then messaged me back again both by email and Resolver to let me know she had issued the full refund contrary to what Georgina initially said!

I hope they have learnt their lesson about quality checking their products before selling but tbh I don't think they care, they are just chancers. I don't appreciate having my time wasted and attempting to be ripped off.

I bet they don't want me to share on this review that I binned the product the same day I got it and still got a full refund including postage because they don't seem to be applying that to everyone. Know your rights as a consumer and stand up to these type of opportunist sellers.

Don't just email
care@femmeluxe.(add co.uk)

also send to
intheselfie@yahoo(add .com)
(shown on my payment method)

Then raise a complaint via
(add www).resolver.co(add .uk)

and Trading Standards via Citizens Advice link

(add www).citizensadvice.org(add .uk)/consumer/get-more-help/report-to-trading-standards/

Scroll down the page to fill in the online form.

May 28, 2020
Unprompted review
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