My experience with Octopus is minimal. I was an Eon customer and have moved to Outfox the Market. During this transfer a error was made in transferring meter details. Octopus were unhelpful at the outset. OFT proved very helpful providing new details to Octopus.

I have liaised throughout with Malwina at Octopus and once she had come to realise that there was actually a problem she has proved efficient in keeping me up to date.

I would still recommend people to transfer to OTM.. they have had a bad press from time to time but I have had an account with them for several years and have never complained about their service or charges.