Post registration
Post registration; the website dont:
1. Give you a choice to close your account in case you change your mind. You have to get in touch, and they will make you suffer, suffer and suffer until you just cant be asked anymore.
2. They will offer you cheap / free stuff in order for you to put your card details online. Post you adding your details, you are stuck. You can not delete your bank details or neither can you edit them. They are on their website for good for auto-renewals etc. They have deliberately made the control panel super confusing as well, so you can not know what you are subscribed for or what you will be charged for.
I have raised a ticket for their so called 24/7 service. No reply for a while now.
I am not even sure how this company is legally working with what they are doing.
Reply from 123 Reg
Hello and thanks for taking the time to share your feedback.
Our care teams can help you with all the mentioned requests. All features on our website and platform are meant to help customers and guard them from service disruptions which can lead to possible loss of revenue and online presence.
This is why, our colleagues are trained to explain what it means when a service is cancelled or payment details removed.
We have money back guaranteed periods for most of our services and we do not wish for any of our customers to pay for unwanted services. All our customers have to do is contact us and we always do our best to help them with their requests: https://www.123-reg.co.uk/contact/.
Kind regards,
Cristian.